Privacy policy
Privacy Policy
Last updated: February 8, 2026
Sanhila Foods operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Sanhila is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
-
Contact details including your name, billing address, shipping address, phone number, and email address
-
Financial information including payment card details, transaction details, payment confirmation, and other payment-related information
-
Account information including your username, password, preferences, and settings
-
Transaction information including products viewed, added to cart, purchased, returned, exchanged, or cancelled
-
Communications with us including information you provide when contacting customer support
-
Device information including IP address, browser type, device identifiers, and network information
-
Usage information including how and when you interact with the Services
Personal Information Sources
We may collect personal information from the following sources:
-
Directly from you when you visit or use the Services, place an order, or communicate with us
-
Automatically through your device using cookies and similar technologies when you browse our website
-
From service providers who help us operate our business and Services
-
From partners or third parties as permitted by law
How We Use Your Personal Information
We may use your personal information for the following purposes:
Provide, Improve, and Manage the Services
To process orders, manage payments, arrange shipping, handle returns or replacements, maintain accounts, send order-related notifications, enable customer reviews, and improve your shopping experience.
Marketing and Promotions
To send promotional communications and show relevant advertisements based on your interactions with the Services. You may opt out of promotional emails at any time.
Security and Fraud Prevention
To secure transactions, authenticate users, detect fraud, and protect our Services and customers.
Communicating with You
To provide customer support, respond to inquiries, and maintain our relationship with you.
Legal and Compliance
To comply with legal obligations, respond to lawful requests, enforce policies, and protect our rights.
How We Disclose Personal Information
We may disclose your personal information in the following circumstances:
-
With Shopify and service providers who assist with payments, analytics, shipping, hosting, and customer support
-
With marketing and advertising partners to provide relevant promotions, in accordance with their privacy policies
-
When you direct or consent to such disclosure
-
With affiliates or as part of a business transaction
-
To comply with legal obligations or protect rights and safety
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Your information may be shared with Shopify and third parties located outside your country.
Shopify may use data from your interactions with our store and other merchants to provide enhanced features. Shopify is responsible for processing such data. To learn more, visit Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/en
Third-Party Websites and Links
The Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their policies before providing any personal information.
Children’s Data
The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided personal information, please contact us to request deletion.
Security and Retention of Information
No security system is completely secure, and we cannot guarantee absolute security. Information retention depends on legal, operational, and business requirements, including account maintenance and dispute resolution.
Your Rights and Choices
Depending on your location, you may have the following rights:
-
Right to access your personal information
-
Right to correct inaccurate information
-
Right to request deletion of personal information
-
Right to data portability
-
Right to opt out of promotional communications
We may verify your identity before fulfilling requests and respond as required by applicable law.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. You may also have the right to lodge a complaint with a data protection authority depending on your jurisdiction.
International Transfers
Your personal information may be transferred, stored, and processed outside your country. Where required, we use appropriate safeguards such as standard contractual clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact
If you have any questions about this Privacy Policy or our privacy practices, or wish to exercise your rights, please contact us at:
Email: orders@sanhila.com
We operate as an online-only business and provide customer support exclusively through email.