Refund policy

Return & Refund Policy

Last updated: ___

Thank you for shopping with us. At Sanhila, we take utmost care in preparing, packaging, and delivering our products to ensure quality, freshness, and safety. As we deal with ready-to-eat food products, our return and refund policy is designed in accordance with food safety and hygiene standards.

Please read this policy carefully before placing an order.

No Returns on Food Products

Due to the perishable and consumable nature of our products, we do not accept returns once the order has been delivered.

This policy helps us:

  • Maintain food safety and hygiene

  • Prevent contamination or misuse

  • Comply with applicable food safety regulations

Refunds or Replacements (Eligible Cases Only)

We will offer a refund or replacement only in the following genuine cases:

  • Damaged or torn packaging at the time of delivery

  • Wrong product delivered

  • Missing item in the order

  • Tampered package received

Conditions:

  • The issue must be reported within 24 hours of delivery

  • Clear photos or videos of the product and outer packaging must be shared

  • The product must not be opened or consumed

Requests raised after 24 hours or without valid proof may not be accepted.

How to Raise a Request

Please email us at:

📧 orders@sanhila.com

Include:

  • Order ID

  • Description of the issue

  • Clear photos or videos of the product and packaging

Our team will review the request and respond within 7 –10 business days.

Refund Processing

If approved:

  • Refunds will be processed to the original payment method

  • It may take 10-20 business days for the amount to reflect, depending on your bank or payment provider

Approved replacements will be shipped at no additional cost.

Non-Refundable Situations

Refunds or replacements will not be provided if:

  • The product has been opened, used, or consumed

  • An incorrect address was provided by the customer

  • Delivery failed due to customer unavailability

  • The concern relates to taste, spice level, or appearance, as natural variations may occur in food products

Order Cancellations

  • Orders can be cancelled only before dispatch

  • Once an order is dispatched, cancellation is not possible

For cancellation requests, please contact us immediately via email.

Contact Information

Brand Name: Sanhila
Email: orders@sanhila.com