Shipping policy
Shipping Policy
Last updated: February 8, 2026
Thank you for shopping with Sanhila. We prepare and pack our home-made premium snacks with utmost care to ensure freshness and quality. Please read our shipping policy carefully to understand how orders are processed and delivered.
Order Processing Time
-
All orders are processed within 1–3 business days after payment confirmation
-
Orders are not processed or shipped on Sundays or public holidays
-
As our products are home-made and prepared in small batches, slight delays may occur during high-volume periods
If there is a significant delay, we will notify you via email.
Shipping Locations
-
We currently ship within India only
-
Delivery availability depends on courier serviceability at your location
Shipping Charges
-
Shipping charges, if applicable, are calculated and displayed at checkout
-
Any promotional free-shipping offers will be clearly mentioned on the website
Estimated Delivery Time
-
Estimated delivery time is 3–7 business days from the date of dispatch
-
Delivery timelines may vary based on location, courier partner, weather conditions, or unforeseen circumstances
Please note that delivery times are estimates only and not guaranteed.
Shipment Tracking
-
Once your order is shipped, you will receive a tracking link via email
-
You can track your shipment using the details provided
Address Accuracy
-
Customers are responsible for providing complete and accurate shipping details
-
Sanhila is not responsible for delays or non-delivery caused by incorrect or incomplete address information
Failed or Delayed Deliveries
-
If delivery fails due to customer unavailability or incorrect address, re-shipping charges may apply
-
We are not liable for delays caused by courier partners or events beyond our control
Damaged Packages
If your order arrives with:
-
Damaged packaging
-
Open or tampered parcel
Please notify us within 24 hours of delivery with clear photos or videos of the package and product.
Email us at orders@sanhila.com for assistance.
Perishable Goods Disclaimer
As we deal with food products, delivery delays caused by courier partners or external factors may affect product condition. While we take all necessary precautions during packaging, Sanhila cannot be held responsible for delays beyond our control.
Order Cancellations
-
Orders can be cancelled only before dispatch
-
Once an order is shipped, cancellation is not possible
Contact Information
For any shipping-related questions, please contact us at:
Email: orders@sanhila.com
We operate as an online-only business and provide customer support exclusively through email.