Terms of service

Terms of Service

Last updated: February 8, 2026

Welcome to Sanhila. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By visiting our website or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use our Services.

Sanhila is an online-only brand offering home-made premium snacks, prepared with care and hygiene standards.

1. About Sanhila

Sanhila specializes in home-made premium snacks, including ready-to-eat savouries. All products are prepared in small batches with a focus on quality, taste, and freshness.

We currently operate exclusively online and provide customer support only via email.

2. Eligibility to Use Our Services

By using our Services, you confirm that:

  • You are at least the age of majority in your jurisdiction

  • You are legally capable of entering into a binding contract

  • You will use our Services for lawful purposes only

3. Products & Availability

  • All products listed on our website are subject to availability

  • We reserve the right to modify, discontinue, or limit quantities of any product at any time without notice

  • Product images are for representation purposes only; actual products may vary slightly due to handmade preparation and natural ingredients

4. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as mentioned

  • Prices may change without prior notice

  • Payments are processed securely through third-party payment gateways provided by Shopify

  • We do not store your card or payment details

5. Orders & Acceptance

  • Placing an order does not guarantee acceptance

  • We reserve the right to cancel or refuse any order due to product unavailability, payment issues, or suspected fraud

  • Once an order is confirmed and dispatched, it cannot be cancelled

6. Shipping & Delivery

  • Delivery timelines are estimates and may vary due to location, courier delays, or unforeseen circumstances

  • We are not responsible for delays caused by courier partners or events beyond our control

  • Risk of loss passes to the customer upon delivery

7. Returns, Refunds & Cancellations

Due to the nature of home-made and food products, we do not accept returns once delivered.

Refunds or replacements are considered only in cases of:

  • Damaged packaging

  • Wrong product delivered

  • Missing items

Issues must be reported within 24 hours of delivery with clear photo or video proof.
For full details, please refer to our Return & Refund Policy.

8. Quality Disclaimer

  • Our snacks are prepared using quality ingredients; however, taste, texture, and appearance may vary due to natural and handmade processes

  • Customers with allergies must carefully review ingredient details before consumption

  • Sanhila is not responsible for allergic reactions caused due to undisclosed sensitivities

9. User Conduct

You agree not to:

  • Misuse the website or Services

  • Provide false or misleading information

  • Attempt to breach website security

  • Use our content or brand without permission

10. Intellectual Property

All content on this website, including text, images, logos, product descriptions, and branding, is the exclusive property of Sanhila. Unauthorized use, copying, or reproduction is strictly prohibited.

11. Third-Party Services

Our website uses third-party services such as Shopify, payment gateways, and courier partners. We are not responsible for the actions, policies, or services of third parties.

12. Limitation of Liability

To the fullest extent permitted by law:

  • Sanhila shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the value of the order placed

13. Indemnification

You agree to indemnify and hold Sanhila harmless from any claims, losses, or damages arising from your violation of these Terms or misuse of our Services.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in India.

15. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective once posted on the website with an updated “Last updated” date.

16. Contact Information

For any questions regarding these Terms of Service, please contact us at:

Email: orders@sanhila.com

We operate as an online-only business and provide customer support exclusively through email.